Managed proactive service
Support for your IT systems is crucial. This fee per device model provides access to dedicated IT support 24x7, 365 days per year.
Our qualified, experienced support staff fix IT issues remotely and on site, based on agreed service levels.
A Helpdesk system ensures IT issues are fixed. A sample Monthly Management Report can be viewed here.
IT Audit Service
A second opinion from a 3rd party on the setup and functionality of your current IT systems can be beneficial.
The audit will be completed by two certified staff. The audit is presented in person to outline a technology scorecard, priority timeframe, findings, recommendations and budget estimates.
Managed recovery service
Disaster recovery is a requirement if your business cannot operate without its IT systems. Focus Networks offer a complete backup and recovery solution.
Fast recovery times with service level agreements are guaranteed.
Focus Networks recommend we implement an IT Disaster Recovery Plan. A sample IT Disaster Recovery Plan can be viewed here.
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97%
Customer
Satisfaction
6
Second
Phone Wait Time
42
Min. Average
Ticket Time
Focus Networks is an established Perth based IT service provider who support mid-sized organisations that want their computer environment professionally managed.
Our clients need reliable IT systems with predictable costs. We support them by providing 24/7 x 365 days of coverage using fully trained staff.
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